Delivery charges depend on your destination, the size/weight of your order, and the shipping method available at checkout. The exact shipping cost will be calculated and displayed during checkout before you complete payment.

In some cases, we may offer free shipping promotions for eligible orders—if available, it will be shown automatically at checkout.

We accept secure online payments through the methods shown at checkout. Depending on your location and order details, available options may include:

Credit/Debit Cards (e.g., Visa, Mastercard, American Express)

PayPal

Local payment methods supported by our checkout provider

All available payment options will be displayed at checkout before you complete your purchase.

Delivery time depends on your destination, the shipping method selected at checkout, and how quickly your order is processed.

Typical timeline:

• Processing time: 1–3 business days (to prepare and dispatch your order)

• Shipping time: 7–15 business days for most destinations (may vary by region)

Please note that delivery times can be longer during peak seasons, customs inspections, severe weather, or carrier delays. Once your order ships, we’ll send a confirmation email (with tracking information if available).

Shopping in our Online Shop is secure, and we take data protection seriously.

• Secure checkout: Our website uses SSL/TLS encryption to protect the information you submit (such as your name, address, and payment details) during checkout.

• Trusted payment processing: Payments are handled through secure payment providers. We do not store your full card number on our servers.

• Privacy protection: We use your personal information only to process orders, provide customer service, and improve the shopping experience, in line with our Privacy Policy.

• Fraud prevention: We may use security checks to help prevent unauthorized transactions and protect both customers and our store.

If you have any questions about data security or privacy, you can contact us at [email protected]

After you place an order, here’s what happens next:

1. Order confirmation
   You’ll receive an order confirmation email with your order details.

2. Processing your order
   We verify the order information and prepare your items for shipment. This typically takes 1–3 business days.

3. Shipping & dispatch notification
   Once your order ships, we’ll send a shipping confirmation email. If tracking is available, it will be included.

4. In transit
   Your package is delivered by the selected carrier. Delivery time depends on your destination and shipping method.

5. Delivery
   When the package arrives, please check it as soon as possible. If anything is missing, damaged, or incorrect, contact us right away so we can help.

If you need any assistance with your order status, email us at [email protected] and include your order number.

Yes. After you place an order, you will receive an order confirmation email that includes your purchase details. If you need a formal invoice, please contact us at [email protected] with your order number and your billing information, and we will issue an invoice for your order (PDF or email format).